Resolving the complaint will allow you to maintain a good relationship with the business, which is especially important if you patronize it often. If the business is unwilling to work with you, explain that you’re going to take your complaint to the BBB. If you’re not sure how to contact the business, look on their website for a “Contact Us” page. Or, if you know the physical location of the business, go there to discuss your complaint.
Also keep receipts or proofs of purchase to prevent the company from denying that it did business with you.
Learn more and start your complaint online at: https://www. bbb. org/consumer-complaints/file-a-complaint/get-started.
For example, if you’re complaining about a phone company, you’ll need to specify the length of your contract, make of the handset, and your monthly payment.
The portal will allow you to provide information about the ways the business failed to provide adequate service. On this page, you can go into more detail. Do not use any profanity or make personal attacks. The complaint will be publicly posted, although your name will not be included.
After you’ve submitted your complaint, the BBB will forward it to the business within 2 days and ask the business to respond within 14 days. [5] X Trustworthy Source Better Business Bureau Nonprofit organization dedicated to promoting marketplace trustworthiness by educating consumers and reviewing businesses Go to source If the issue isn’t resolved within 30 days, you have the option to contact the business yourself to continue pursuing your complaint.
Start your search online at: https://www. bbb. org/bbb-directory. It’s a good idea to try contacting the business directly prior to going to the BBB. The business may understand your complaint and do its best to help you without the BBB intervening on your behalf. Keep all records from the business (e. g. , a sales receipt) that pertain to your complaint. The BBB may ask to see copies of these records to document the details of your complaint.
For example, you could write, “I would like the company to refund me $300 for doing substandard work on my car. " Depending on the nature of your complaint, you might include information such as the details and monthly price of your cell-phone contract, the type of vehicle you purchased and specific problems with the dealership, or the amount of money you’ve donated to a charity you’re complaining about.
Don’t send the original copies by mail since the BBB will not return any documents.
Once the business responds, the BBB will work to resolve your complaint. If the business fails to respond or doesn’t agree with your position, contact the business with your complaint again.
